Automotive Service Manager
Lorton, Virginia•Full-time
$50,000 - $80,000 annually
$50,000 - $80,000 annually
About the Job
The Service Manager is responsible for the overall operation of the store with a specific focus on customer experience at Lorton Auto Service Center. They play a pivotal role in both the operational and cultural success of the business and tasked with driving store sales and profitability. They blend leadership, customer service, and business strategy to create a dynamic, results-driven environment.
WHAT YOU’LL DO:
WHAT YOU’LL DO:
- Greet customers courteously and professionally, building positive relationships.
- Schedule and coordinate service appointments efficiently.
- Ensure accurate documentation of vehicle service and repair records.
- Collaborate with the team to prioritize and complete repairs in a timely manner.
- Obtain timely and proper repair authorizations.
- Build relationships with customers by communicating the status of their vehicle.
- Document, verbally communicate and sell the recommendations provided by the Service Manager or Store Manager.
- Perform other related duties as assigned to ensure an efficient and effective vehicle repair.
QUALIFICATIONS
- 6+ years of retail management experience preferably in the automotive industry
- Strong knowledge of vehicles
- Strong customer service skill and interpersonal/ communication skills
- A professional personal appearance
- Have and maintain a valid driver’s license
WHAT YOU’LL GET:
- Health and Dental Insurance.
- Paid Vacation after 6 months of employment.
- Paid Holidays.
- Sick Pay.
- Paid Training.
- Employee Discount.
- Work-Life Balance: We are closed on Sundays and major holidays.
About Lorton Auto Service Center
At Lorton Auto Service Center we have been providing vehicle maintenance and repairs since 2016. We are a small family owned business and will treat every customer as part of our own family. We provide excellent service with constant training and convenience by providing appointment based work schedule. We are located in the Alexandria / Lorton / Kingstown / Springfield / North Fort Belvoir area of Northern Virginia and offers full repair and general maintenance services for cars and trucks. Foreign or domestic, new or old, production or custom, we can fix it!